A hotel manager has replied to a reviewer’s criticisms in a witty manner after the guest complained about having no daylight in their room at 11 pm.
The tourist took to TripAdvisor and wrote: “Windows blinded – no day light,’ then later added: “Why didn’t (I) complain on arrival? Because I arrived around 11 pm.”
The Imperial Hotel’s manager replied to remind the guest that they arrived at 11 pm and left in the morning, noting that there was not much daylight as darkness ‘is common in Ireland during night time.’
Burn!
“Stayed in room 104 and paid EUR 150 [£130] exclusive breakfast,” the guest wrote.
“Windows blinded – no daylight
No separate shower cabin – only bath top with restricted access
Dirt marks on carpets.
Floor in restaurant all over greasy
Nowhere you had the feeling this is a clean hotel
“The guy in reception tried to explain without acknowledging the facts. Why didn’t complain on arrival? Because I arrived around 11 pm. I will not even consider to go back.”
The hotel’s manager then responded: “Thank you for taking the time to review our hotel as you promised to our Front Office Manager when he refused to refund your stay.
“You arrived at 11pm and left at 8am, it is the reason why you didn’t have much day light in your room despite the 2 large windows, it is common in Ireland during night time. These windows are not blinded but frosted to protect your privacy in this room as we are based in the heart of Cork City.
“You have booked a Classic Twin room online with a bathtub, so it is exactly what we have allocated to you. Our Front Office Manager didn’t invite you to complain on arrival but we could have change your room allocation if a walking shower was a requirement for you and available. But for that we needed you to mentioned it to us.
“My Team and myself are really sorry that you decided not to come back to our hotel, and I have amended your guest profile to make sure you do not book our hotel ever again by mistake.”
Before writing reviews, make sure that you get your facts straight!
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Replaced!