David Burrows and Stephanie McDonough were left disgusted after finding a large molar in a pork curry takeaway they had ordered.
Newtown Cantonese Takeaway has been allowed to keep its 4-star food hygiene rating even after delivering a meal containing a large human tooth.
But after an inspection by Worcestershire Regulatory Services, the Chinese takeaway will not be downgraded.
Mr. Chen, the manager of the takeaway, said: “The inspector checked all the staff to see if we have any teeth missing, which we don’t.
“We don’t know where the tooth came from. If necessary, all of the staff are willing to do a DNA test to prove it’s not our tooth. This inspection is proof that there is no problem at all with hygiene at the shop.”
Mr. Chen, who was also shocked about the large tooth, offered the couple a full refund and a free meal. However, the disgusted customers only accepted the money.
Food safety manager Helen Cameron said: “A lab report has confirmed it was a human molar tooth that was passed to us by the complainant.
“We have carried out investigations at Newtown Cantonese into their food preparation methods and we are satisfied that the business takes all reasonable steps to ensure food safety.”
She added: “On 21 January 2020 a separate food safety inspection was made, and the business was given a food hygiene rating of four out of five.
“While it must have been an unpleasant and stressful experience for the complainant to find a human tooth in their food, I am satisfied that there are no grounds for formal action against Newtown Cantonese as there is no evidence to indicate how the tooth entered the food chain.”
Mr. Chen, the manager of the Chinese takeaway, added: “Hopefully customers will not jump to the conclusion about the tooth. We have had lots of prank calls – people have been asking for a tooth in the curry.
“We have a good reputation at the shop. It is a well-established business that’s been going for over 10 years. We would like to thank all our customers that still come to our shop. We are appreciative of their support.
“We can promise to maintain our standards and to get even better in the future.”
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Replaced!