An Amazon courier guy was caught stamping on customer’s parcel to make it fit through a customer’s letter box on CCTV camera.
The footage shows the driver is repeatedly pressing the white package with his hands.
He puts the package on the floor before stamping on it in a try to make it fit through the customer’s letterbox. The Amazon customer was shocked to see the CCTV footage and she took to Twitter to share her delivery experience.
She wrote: “AmazonUK@amazon This is how I received my parcel last night. my parcel was trod on and smashed into pieces. I’m guessing amazon Grays Essex DEPOT need to do a full training course for their drivers to learn how to deliver a parcel.”
The company replied to the post saying, “We’re sorry to hear your product was damaged! This is certainly not what we expect for our customers.
“Please share your order details with us here, so we can get this matter escalate.”
Other customers have also shared their experiences saying couriers are dumping Christmas parcels in bushes. Some complained their parcels were in bushes, wheelie bins, electric boxes and on doorsteps.
One person tweeted: “My wish is that every parcel from pretty little thing ends up thrown in my pond, oh wait…that’s already been granted…9 times this year…I love soaking clothes.”
Gillian Guy, Chief Executive of Citizens Advice, said the problem was “incredibly frustrating” for customers.
She said: “More of us now rely on parcel delivery services as we shop online for convenience and to access the best deals. Around 94% of UK adults received an online order in the last year.’’
“Problems with parcels can be incredibly frustrating, and can be especially disruptive for people who rely on deliveries like people with disabilities.’’
“The scale of these problems doesn’t come down just to bad practice – it indicates a wider problem with the parcel market as a whole. Right now parcel companies don’t always act in the best interest of consumers.’’
“That’s why we’re asking the Competition and Markets Authority to review this to make sure it works for people using it.”
An Amazon spokesperson told The Sun Online: “We have very high standards for our delivery service providers and expect every package to be handled with care.
“We’ve notified the right teams internally and will work with the customer directly on matters related to their package delivery.”
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