A 5-star hotel was called ‘disgusting’ after staff refused to lend its defibrillator to help an old man suffering a suspected heart attack outside the building.
The Chester Grosvenor hotel issued an apology and said there was a ‘miscommunication’ after a post on Facebook slamming the hotel was shared more than 6,000 times.
When Nathan Roberts noticed an old man looking unwell, he decided to check if he was alright.
“After speaking with the gentleman’s wife and with himself I realised that he was having a heart attack,” Nathan said.
Someone called emergency services as Nathan asked staff at the Chester Grosvenor hotel if they could use their defibrillator. However, he was told they were unable to ‘lend’ the device.
“If you are unwilling to provide life-saving equipment to someone who needs it then shame on you.
“If you aren’t giving [the hotel] an extortionate amount of money then they will quite literally let you die and not even bat an eyelid.”
“This is disgusting,” he added.
Nathan also said that nearby New Blossoms hotel offered their life-saving equipment and the old man was treated.
One internet user commented: “Well done to ‘concerned passer by’ Nathan Roberts. Thank God there are still good people who will put themselves out to help people they don’t know who are in difficulties.”
Another said: “To the person(s) who said No How the hell can you put your head on the pillow and sleep at night. Imagine that was your parents that needed help!”
A third added: “Best thing to do ? Avoid this place like the plague.”
The 5-star hotel issued an apology and wrote on Facebook: “The hotel has always made its defibrillator available to the local community when requested, many times over the past year.
“We apologise unreservedly and we deeply regret that, on this occasion, an internal miscommunication resulted in its use being denied.
“The defibrillator will continue to be made available for use in all emergency situations.”
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Replaced!