A British restaurant owner has stirred controversy online by refusing to take responsibility or apologize for not taking his customer’s celiac disease in a serious manner.
It all began when a 31 year old customer identified as Natasha Tunmore left a scathing review of Zammuto Steak & Grill House on Tripadvisor. The angry customer said that all the staff did not seemed concerned at all about her health conditions, and even seemed bothered.
Tunmore added that she felt uncomfortable to ask for what should be a natural part of dining outside for someone with celiac disease. She said only after incessantly asking the staff whether her food contained gluten did she get an answer, and that it was a long process overall.
While the situation would have been one of those angry reviews on Tripadvisor had it ended it there, it was quickly escalated when Giusseppe Zammuto, the owner, decided to reply to Tunmore’s comments.
The owner began by calling Tunmore a selfish person who expects everyone and everything to bend to her own will. He also went onto say that the restaurant has never been busier because of the ‘Eat Out to Help Out’ movement taking place across the UK.
Whether Tunmore’s demands were spontaneous and unreasonable seem debatable. In her review, Tunmore had claimed that she had been diagnosed with celiac disease for over 6 years, and yet never had the unpleasant experience that she had at Zammuto’s place.
She added that she had clearly told the restaurant this fact when they made the reservation, and that the staff had confirmed to her that her conditions can be accommodated. She also claimed that the chef himself apologized to her for the way he addressed her in the situation.
In a reply that can only be described as aggressive and sarcastic, the owner said he was sorry that he couldn’t cater to the “whims and demands” of Tunmore – surely no proper way to address a customer who has a medical condition.
Saying that the restaurant had to serve 160 other customers other than Tunmore, Zammuto sarcastically remarked that when she visits her place again, he will make sure to prepare a full reception with red carpets and a personal waiter.
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Replaced!