A vegan mother claimed KFC laughed at her after giving her a chicken burger at a drive-thru.
Vanessa Franco ordered fast-food chain’s new vegan Quorn fillet burger, after three bites she doubted that it was chicken because the burger tasted different.
The mother who recently turned vegan claims when she complained to staff at the restaurant in Colliers Wood, south-west London, they started laughing before replacing the chicken burger with a Quorn one.
As a gesture of goodwill, KFC offered Vanessa a free meal and said they would speak about the issue to the staff. Vanessa said: “I realized the texture tasted different. I drove back to KFC and asked them to confirm it was a vegan burger. That’s when the girl who served me told me it was a chicken fillet burger.”
“She then called her colleague, who told me to come inside. She also said if I took bites out of it then why didn’t I notice it was a chicken burger? I explained I have been a vegetarian my whole life.”
Her baby boy was sleeping in the back seat of the car and she wanted to carry on the conversation in the drive-thru. The staff requested her to come inside.
She added: “I then went in with him [her son] and had to wake him up, the manager then came out.
“That’s when he gave me a vegan burger, didn’t apologize and laughed and said ‘you should have known it was chicken’.
“All of the staff stood there staring at me. I felt humiliated and have been left traumatized due to not only a lifestyle choice but also religion being broken and made fun of. I was speechless and can’t express how disgusting their customer service was.”
KFC later apologized as a spokesman said: “This isn’t great and we’re really sorry for what happened here.
“Our vegan burger launched last month and we took its arrival seriously – putting strict new processes in place to make sure it’s served properly, including the use of separate colored tongs and storage units.
“We’re following up with the team to remind them of the importance of getting this right and will be offering the guest a free meal on us to put things right.”
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